Returns & Refunds

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. WLS Specialty Hardware will also not be responsible if your shipment is lost during the return transit.

You can apply for a return with the following reasons:

  • I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)
  • You will NOT be able to apply for a return or refund for the following reasons: Change of mind


To start the return / refund process,

Please contact us at or 09-297 1399/09-290 8608 or Facebook @wls2u or WhatsApp +6019 912 7283

Once we have checked and confirm the goods/products, customer will received their refund within a week after the confirmation.


After the confirmation,
You can return your purchase item/s to the following address:


WLS Headquarters
Lot 2159, Mukim Bangau, Jln Maran, 28000 Temerloh, Pahang


WLS Triang
No 1, 3, 5 (Ground & First Floor), Jln Sentral Triang 5, Sentral Triang, 28200 Bera, Pahang


WLS Bukit Angin 
No 87, Jalan Dagang 1, Dynaton Bukit Angin, 28000 Temerloh, Pahang


WLS Mentakab
No 5, 7, 9, 1, Jln Industri 5/2, Taman Perindustrian Temerloh, 28400 Mentakab, Pahang